Privacy Policy
Last updated: April 2026
This Privacy Policy describes how we collect, use, and protect your information when you use our platform, including:
- Website: https://acrepairinbhubaneswar.com
- Customer Application: BBSR Services
- Technician Application: BBSR Technician
Our services are operated in Bhubaneswar, Odisha, and include AC repair, maintenance, and installation through a managed technician network.
1. Scope
This policy applies to:
- Customers booking services via website or mobile application
- Technicians using the BBSR Technician app
- All communications via WhatsApp, SMS, and email
2. Information We Collect
2.1 Customer Data
- Name, phone number, and email address
- Service address and booking location
- AC details (type, brand, issue description)
- Booking preferences (date, time, notes)
Note: Customer application (BBSR Services) does not require login. Data is collected only during booking.
2.2 Technician Data (BBSR Technician App)
- Profile details (name, phone, photo, ID proof)
- Real-time and background location (during active jobs)
- Job activity (accept, start, complete, service logs)
- Invoices created and services performed
- Payments collected (cash/online)
- Wallet balance, commissions, settlements, withdrawal history
- Device and app usage data
3. How We Use Information
- To process and confirm customer bookings
- To assign jobs to technicians via admin team
- To enable technicians to diagnose, create invoices, and complete services
- To manage payments, cash collection, and commission settlement
- To send booking details, invoices, payment links, and review links via WhatsApp, SMS, or email
- To send quotations via sharable links (URL-based access)
- To improve service quality and operational efficiency
4. Communication & Notifications
- Customers receive booking confirmations and updates via WhatsApp, SMS, or email
- Technicians receive push notifications through the BBSR Technician app
- Admin team may manually communicate service updates and links
5. Payments & Financial Flow
- Customers may pay via cash or online payment links
- Technicians may collect cash and deposit it to the office
- Admin records payments and settles technician commissions
- Technician earnings are reflected in the in-app wallet
- Technicians can request withdrawals from their wallet
We do not store sensitive payment credentials such as card numbers, CVV, or UPI PIN.
6. Location Data Usage
Technician location is collected:
- To assign nearby jobs
- To track job progress
- To improve dispatch efficiency
Location tracking is limited to active work usage and not used for continuous personal tracking.
7. Data Sharing
- Customer data is shared with assigned technicians for service delivery
- We use third-party services for messaging, hosting, and payments
- We may disclose data if required by law
8. Data Security
We use secure infrastructure such as Google Firebase Firestore with encryption.
- Access is restricted to authorized personnel
- Data is protected against unauthorized access and misuse
9. Data Retention
- Customer data is retained up to 2 years for service history
- Technician financial and operational data may be retained longer for compliance
10. User Rights
- Request access, correction, or deletion of data
- Contact support via phone or WhatsApp for data requests
11. Third-Party Services
- Firebase (data storage)
- Payment gateways
- Messaging services (WhatsApp/SMS/email)
12. Updates
This policy may be updated periodically. Continued use indicates acceptance.
13. Contact
For privacy-related queries, contact us via our website or support channels.